HP HP2-H65 : Selling HP Personal Systems Services 2018

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question #1

Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A. Next Business Day Onsite
B. Priority Services and Configuration Services
C. Data Migration Services
D. Configuration and Installation Services

Question #2

Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)

A. They need to increase security for sensitive data.
B. They need to standardize IT implementations (global/multi-national, multi-location).
C. They need to get reports about their IT performance environment.
D. They need IT resources focused on innovation.
E. They need to shift the IT focus/time from deployment tasks to core business activities.

Question #3

Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A. HP Services makes it so you do not have to worry about access to spare parts.
B. HP products are less likely to need repairs if HP professionals are monitoring them.
C. HP Services allows you to avoid unexpected costs after the base warranty expires.
D. HP Services removes the burden on your IT team so they can focus on the core business tasks.
E. Replacement of HP products costs less if customers only use HP devices.

Question #4

A customer states that the standard base warranty is sufficient. How should you respond?

A. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
B. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
C. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
D. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

Solutions: