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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
| Topic 2: Sales Skills and Positioning | - Demonstrating value to clients - Qualifying customer needs - Positioning HP Lifecycle Services - Building and presenting the business case |
| Topic 3: HP Lifecycle Services Overview | - HP Collaborate Services - HP Optimize Services - HP Protect Services - HP Set Up Services - HP Renew Services - HP Fix Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question #1
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A. HP Wolf Protect and Trace
B. HP Active Care
C. HP pc BIOS Asset Tagging service
D. HP Defective Media Retention
E. HP Deinstallation Services
Question #2
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
B. Work with an HP distributor and use the program available exclusively to distributors
C. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
D. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
Question #3
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
A. HP Optimize Services
B. HP Renew Services
C. HP Set Up Services
D. HP Collaborate Services
Question #4
An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
A. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
B. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
C. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
D. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
Solutions:
| Question #1 Correct Answer: A,B | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: C |
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