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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sustainability and Modern Workplace Strategy | - Hybrid workforce enablement - Sustainable IT lifecycle practices |
| Topic 2: HP Device Lifecycle Management | - Device deployment and onboarding services - Device refresh and retirement strategies - Asset management and optimization |
| Topic 3: HP Workforce Computing Lifecycle Services Overview | - Customer outcomes and business value - Core value proposition of lifecycle services |
| Topic 4: Selling HP Lifecycle Services | - Identifying customer requirements - Value-based selling approach - Positioning lifecycle services in sales cycles |
| Topic 5: Workforce Computing Services Portfolio | - Support and maintenance offerings - Managed workplace services - Security and endpoint protection services |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question #1
Which features do the Predefined Asset Tags include? (Select two).
A. BIOS asset tagging
B. Predefined artwork and placement of the tag on the device chassis and/or packaging
C. Custom logo
D. Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address
Question #2
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
A. Identifying things your customer's employees say they're missing in their IT support today
B. Focusing only on asking questions related to services solutions since hardware is separate
C. Actively listening and taking notes
D. Assuming all customers need the same set of blueprints to get them where they need to go
E. Asking leading questions to understand your customers' pain points
Question #3
What are the three Priority Services Packages? (Select three.)
A. Priority Access Plus
B. Priority Anytime Access
C. Priority Access
D. Priority Management
Solutions:
| Question #1 Correct Answer: B,D | Question #2 Correct Answer: A,C,E | Question #3 Correct Answer: A,B,C |
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