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HP HP2-H69 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security, Support and Services | 10% | - Security and data protection in DaaS - Support models and service level agreements |
| HP DaaS Solution Overview | 25% | - Service plans, options and configuration - Core features and benefits of HP DaaS |
| DaaS Market and HP Positioning | 20% | - Market trends and drivers for DaaS adoption - HP's DaaS portfolio and competitive differentiation |
| Customer Needs and Value Proposition | 25% | - Identifying customer pain points and opportunities - Articulating financial and operational value |
| Commercial and Operational Aspects | 20% | - Pricing, financing and contract structures - Device lifecycle management and logistics |
HP Selling HP Device as a Service 2018 Sample Questions:
Question #1
Which IT challenge indicates a good opportunity for HP DaaS?
A. the need for interoperable device applications to drive efficient data interchange
B. low levels of workflow automation across IT functions
C. problems with end-users using third-party document-sharing tools such as Dropbox
D. a complex mixed device and OS environment
Question #2
When qualifying the opportunity for HP DaaS, what are the three correct considerations to evaluate? (Select three.)
A. the opportunity in terms of your sales targets
B. how ready is the customer to buy
C. whether you have a plan to win against the competition
D. resources needed to see the sales process through to end
E. your ability to fulfil the customer's needs
F. the size of the deal
Question #3
What are the customer benefits of DaaS Analytics and Proactive Management that come with the Enhanced and Premium HP DaaS plans? (Select two.)
A. an HP helpdesk service for end-users that is available 24/7
B. HP Service Experts working with channel partners to provide insights into a customer's device environment
C. Accidental Damage Protection
D. actionable reports to help customer optimize IT resources
E. next business day hardware support, practically anywhere in the world
Question #4
Used as a modern service model for commercial organizations, what does HP Device as a Service deliver?
(Select three.)
A. improved productivity
B. cost predictability
C. better revenue streams
D. IT performance and agility
E. improved profitability
F. a more mobile workforce
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A,E,F | Question #3 Correct Answer: B,D | Question #4 Correct Answer: A,B,F |
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