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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
| HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
| Customer Engagement and Sales Process | - Partner and channel collaboration model - Identifying opportunities in lifecycle services |
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which service is part of data and hardware protection?
A) Maintenance kit
B) Printer installation
C) Defective media retention
D) Onsite repair
2. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"
A) HP Care Pack Services (next business day or same day)
B) Travel Services
C) Maintenance Kit replacement for printers
D) Accidental Damage Protection
3. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
A) Asset Tagging
B) Defective Media Retention
C) Printer Installation
D) Accidental Damage Protection
4. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
A) Purchasing an extended warranty
B) Hardware Refresh
C) HP Post-Warranty Care Pack
D) Upgrading with HP Contract
5. HP Travel Risk Care Pack Service provides which benefit to the end-user?
A) Availability in over 150 countries
B) An HP technician onsite next business day
C) 24 hour coverage, including holidays
D) Accidental Damage Protection
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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