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HP HP2-B117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Imaging and Printing Portfolio Fundamentals | - HP imaging and printing product families
|
| Topic 2: Competitive Positioning and Sales Fundamentals | - HP competitive advantages
|
| Topic 3: Customer Needs Analysis | - Solution recommendation
|
| Topic 4: HP Printing Solutions and Services | - Support services
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. Which technology do HP OfficeJet Pro X printers and MFPs share with HP LaserJet and color LaserJet printers and MFPs?
A) HP FutureSmart firmware
B) HP LaserJet electro photographic printing process
C) HP LaserJet paper handling hardware
D) HP finishing accessories
2. Where does the technology for the HP PageWide printhead come from?
A) HP ThinkJet printing technology
B) HP LaserJet printing process
C) High end HP web presses
D) HP business notebook touch monitors
3. What is HP Capture and Route?
A) A highly scalable capture to workflow solution
B) An MFP-based capture solution
C) A highly secure fleet management solution
D) A versatile server-based device driver
4. What are HP Managed Print Services?
A) An HP software program that remotely manages what end users are printing
B) An hp.com database full of answers to customer inquiries about anything from technical issues, to putting new life into printed documents and photographs
C) An HP service for businesses who need supplies when they need them, regardless of time of day, weekends, or holidays
D) An HP program that provides genuine HP supplies, maintenance, and break-fix services, plus drives continual improvement for customers across the customer's needs for imaging and printing
5. Which feature of an HP flow MFP is an important upgrade for workflow optimization?
A) Larger, eight-inch touchscreen color control panel
B) Single-pass, double-sided scanning
C) Increased monthly scan volume
D) HP Jetdirect network connectivity
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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