HP HP2-N49 : Selling HP Business Service Management Solutions

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HP Selling HP Business Service Management Solutions Sample Questions:

1. What do executive level buyers expect from salespeople when seeking a solution for their business issues?

A) that they can clearly show they understand the business issues and can clearly articulate how to resolve them
B) that they can provide customer case studies for ideas to address the business issues
C) that they can whiteboard the specific solution that will address the specific business issues
D) that they can provide a short and detailed demonstration that clearly shows how to address the business issues

2. What is the key component supporting the HP Operations Bridge solution that is not a standalone product?

A) Real User Monitor
B) Operations Manager Dashboard
C) Service Health Reporter
D) Run Time Service Model

3. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Identifying the customers' pain points and their associated compelling events or manifestations.
B) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C) Identifying competitors who are engaging with the customers.
D) Highlighting the customers' ITIL Service Management issues.

4. With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?

A) director of service management
B) director of mobile applications
C) director of distributed systems
D) manager of applications support

5. Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?

A) enhancing the HP sales and customer IT management relationship
B) co-operative working across diverse customer IT management groups
C) HP Sales and Pre-Sales working together to close a deal
D) understanding the relationship between customer IT management personas

Solutions: