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HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cost Per Page and HP cMPS Pricing Tool | 12% | - Cost per page calculation models - Using the official cMPS pricing tool - Base + Click and Level Pay models |
| Topic 2: HP Channel MPS Program and cMPS Discounts | 32% | - Discount structures and margins - Contract terms and conditions - cMPS program rules and eligibility |
| Topic 3: Partner Status, Contractual Cartridges and Contract Upload | 11% | - ICPP contract upload process - Contractual cartridge definition and usage - Partner qualification and status |
| Topic 4: The Value of the Printing System | 29% | - HP printing system architecture - Value proposition and customer benefits - Selling and presenting the solution |
| Topic 5: Market Dynamics and HP Channel/Partner MPS Offering | 12% | - HP channel partner program structure - Positioning cMPS vs other MPS models - EMEA MPS market overview |
| Topic 6: Audit and Control | 4% | - Contract compliance and auditing - Reporting and control procedures |
HP Selling HP EMEA cMPS Sample Questions:
1. Which property makes HP toner work correctly in an HP LaserJet printing device?
A) Soaks into paper for a permanent bond
B) Melts at the correct temperature
C) Liquefies on contact with paper
D) Mixes evenly to create millions of colors
2. What are HP Care Pack services?
A) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
B) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
C) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
3. What is an HP Care Pack?
A) A box that takes care of the printers when connected to the network
B) A range of break-fix services for HP commercial printers and multifunctional-based
products
C) A fixed product warranty extension covering only return-to-base repairs
D) A mandatory service package for all MFP-based HP products
4. Under which conditions does HP Support Channel Managed Print Services install base deals?
A) An HP customer agrees to replace the existing install based with new HP printers until the end of the contract
B) There are no restrictions on the minimum percentage of new hardware in a contract.
C) All new contracts must include at least 50% new hardware.
D) An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.
5. What happens to a partner that leaves the cMPS Partner program?
A) The partner can continue to use the cMPS program for discounts for new contracts for a period of 12 months after leaving the program.
B) They will become a cMPS Maintenance Partner with continued access to discount (SCRP) for existing contracts only
C) They have all existing contracts in the program managed by HP directly.
D) They will become HP partner Managed Print Service Partner (HPpMPS)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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