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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Positioning and Selling Solutions | 20% | - Match products to customer needs - Communicate value and ROI - Address objections and close sales |
| Support and Management Tools | 10% | - HP Web Jetadmin and management software - Security and mobility solutions - Service and support offerings |
| HP Printing Solutions Portfolio | 25% | - Multifunction printers and wide-format systems - Features, benefits and competitive advantages - Inkjet and LaserJet product lines |
| HP Personal Systems Portfolio | 25% | - Tablets and mobile devices - Security, manageability and performance features - Desktops, notebooks and workstations |
| Understand Customer Requirements | 20% | - Analyze customer environment and usage scenarios - Define solution requirements - Identify business and user needs |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. When it comes to quality, how does a robust magnesium chassis help?
A) decreases chance of a short circuit
B) will not rust
C) increases weight, decreasing chances of it falling over
D) reduces weight and maintains durability
2. If a customer is looking to print only mono pages, what should you recommend'?
A) an HP MFP flow device
B) an HP DesignJet printer
C) an HP LaserJet printer
D) an HP OfficeJet Printer
3. Why does HP routinely test over 300 different paper types from around the planet?
A) To find out what the Recommended Monthly Print Volume (RMPV) will be
B) To check on the competition
C) To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible
D) To rebrand them HP
4. What is the target market for a personal printer in terms of number of users per device?
A) 10-30 users
B) 6-15 users
C) 1-5 users
D) 15-60 users
5. What is the new style of IT from HP?
A) printing, computing, networking, and software
B) mobility security, cloud, and big data
C) OfficeJet Carepacks, ZBook and flow MFP
D) more customers moving to a cloud-only solution
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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