Genesys GE0-601 : Certified Genesys Engineer (CGEB) Exam

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Configuring Call Flows
• Administering the CIC System
• Interaction Center Core Engineer (ICCE) Bootcamp

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Managing Licenses
• Using Response Management Libraries
• Configuring ACD
• Status Messages, Account Codes, and Wrap-up Codes
• Configuring Stations
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Overview of Client Templates
• Identify the components of the Interaction Administrator interface
• Basics of Interaction Reporter
• Basics of Interaction Supervisor
• Configuring Client Button and Queue Columns
• Security and Compliance Enhancements
• Introduction to PureConnect Application Suite
• Introduction to ACD Tools
• Understand the configuration options available for ACD/Skills-Based routing
• Managed IP Phone Network Provisioning
• Managed IP Phone Configuration and Templates
• Workgroups ACD Skills
• Overview of Interaction Center Business Manager

Configuring Call Flows

• Default Auto Attendant set of menus and operations
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Default Profile
• Recognize and use the files and storage structure used by the Interaction Attendant
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Default Schedule
• Overview of Interaction Attendant user interface
• Email Schedules
• Manage Voice Prompts
• Standard Inbound Operations
• Schedule Configuration
• Overview of Custom Profiles
• Structure of a Node
• Queue Operations
• Email Operations
• Email Profiles

Interaction Center Certified Engineer (ICCE) Bootcamp

• Dial Plan
• SIP Proxy
• Licensing Users and Stations
• IC System Manager
• Installing IC and Interaction Media Server
• Interaction Center Security Methods
• Interaction Subsystems
• Site Information
• Directory Server
• SIP Line Configuration
• License Management and Allocation
• Log Viewer
• TroubleShooting
• IC Survey File
• SIP Station Configuration
• Running Setup Assistant
• Configure Regionalization
• Understanding Lines and Groups
• New License Generation
• DNS Server
• Using Interactive Update Client
• Configure Interaction Media Server
• Gateways Overview
• Configuring IC Switchover Process
• Interaction Center Platform Overview
• Reporting Tables
• Codecs
• DHCP
• Interaction Center Architecture
• Log Retrieval Assistant
• WireShark Analyzer
• DID/DNIS Routing
• Post Installation Configuration
• Interactive Update Provider Overview
• Configure Line Groups
• IC Licensing Overview
• Configure SIP addresses
• Database Server

How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• There is a time limit of 120 minutes for the exam.
• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• This exam is offered in only English.