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Genesys GE0-701 : GCP7-System Consultant for Inboud Voice

GE0-701

Exam Code: GE0-701

Exam Name: GCP7-System Consultant for Inboud Voice

Updated: Sep 13, 2026

Q & A: 100 Questions and Answers

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Genesys GE0-701 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Inbound Call Routing and Strategy30%- Routing Concepts and Strategies
  • 1. Queue Management
    • 2. Basic and Advanced Routing
      • 3. Virtual Queue Configuration
        - IVR and Self-Service
        • 1. Call Flow Logic
          • 2. DTMF and Speech Recognition
            • 3. Interaction Designer Applications
              Topic 2: Troubleshooting and Optimization20%- Performance Tuning
              • 1. Resource Utilization
                • 2. Throughput Optimization
                  - Common Issues Resolution
                  • 1. Media Quality Issues
                    • 2. Call Setup Failures
                      • 3. Routing Delays
                        Topic 3: Configuration and Administration25%- System Management
                        • 1. License Management
                          • 2. Logging and Monitoring
                            • 3. Backup and Restore
                              - Object Configuration
                              • 1. Agent Groups and Roles
                                • 2. DNs, Trunks, and Switching Points
                                  • 3. Access Groups and Permissions
                                    Topic 4: Genesys Engage Inbound Voice Architecture25%- Network and Media Interfaces
                                    • 1. SIP Protocol Integration
                                      • 2. Media Resource Management
                                        - Core Platform Components
                                        • 1. Message Server
                                          • 2. Interaction Server
                                            • 3. SIP Server
                                              • 4. Configuration Server

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