PDF Version DemoUnderstanding technical and functional aspects of Administering the CIC System
The following will be discussed in Genesys GEO-807 exam dumps:
- Using Response Management Libraries
- Introduction to PureConnect Application Suite
- Overview of Client Templates
- Introduction to ACD Tools
- Identify the components of the Interaction Administrator interface
- Managing Licenses
- Overview of Interaction Center Business Manager
- Configuring ACD
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Managed IP Phone Configuration and Templates
- Managed IP Phone Network Provisioning
- Workgroups ACD Skills
- Configuring Client Button and Queue Columns
- Understand the configuration options available for ACD/Skills-Based routing
- Security and Compliance Enhancements
- Basics of Interaction Reporter
- Status Messages, Account Codes, and Wrap-up Codes
- Configuring Stations
- Basics of Interaction Supervisor
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- This exam is offered in only English.
- There is a time limit of 120 minutes for the exam.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hu-
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We recommend the following course prerequisites prior to beginning ICCE:
- Administering the CIC System
- Configuring Call Flows
Genesys GE0-807 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Designing SIP Server Solutions | - Deployment design considerations
|
| SIP Server Architecture & Overview | - Genesys SIP Server product overview
|
| Routing & Call Control | - Call routing logic
|
| SIP Protocol Fundamentals | - SIP and SDP basics
|
| Media & Voice Services | - Media Server integration
|
| Monitoring & Troubleshooting | - System monitoring
|
| Installation & Configuration | - Integration configuration
|
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