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IBM 000-N19 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales and Solution Positioning | - Competitive positioning and differentiation - Customer use cases and business value |
| Topic 2: Product Capabilities | - Email and messaging services - Collaboration tools (files, communities, meetings) - Social business features and integration |
| Topic 3: IBM SmartCloud for Social Business Overview | - Core concepts and value proposition - Positioning within IBM collaboration and cloud portfolio |
| Topic 4: Administration and Deployment | - Service configuration and management - Security and compliance concepts - User management and provisioning |
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