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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:
1. Which of the following is not considered a "top of mind" consideration for implementing Value Based Archiving?
A) Elimination of redundant, obsolete, and trivial content
B) Finding "smoking gun" emails before they can be used against you
C) Capturing email for compliance and legal purposes
D) Reducing the risk potential for sharing sensitive, inappropriate, or private information
2. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?
A) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B) How do CSRs access all information necessary to respond to customer questions?
C) How do CSRs do scanning of documents today?
D) Do your CSRs need Case Management?
3. Which is not a "Top of Mind" need for case interested executives?
A) Effectiveness of core LOB applications
B) Providing comprehensive visibility into process metrics, spend and customer satisfaction
C) Increasing IT spending
D) Adhering to regulatory compliance and maintaining proper controls and records
4. Which of these groups are OnDemands major competitors?
A) Oracle, SAS, Apple
B) C Microsoft, SAP
C) ASG/Mobius, EMC, CA
D) EMC, Microsoft, Oracle
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B |
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