Nokia SDM_2002001030 : SDM Certification - PS NSOP

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Nokia SDM Certification - PS NSOP Sample Questions:

1. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.
B) The voice quality issue is due to coverage problems that will improve over time.
C) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
D) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.

2. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
B) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
C) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
D) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.

3. What is the approach and the methodology preferred by PS to ensure the optimal running of Network Operations in Outsourcing deals?

A) Reuse the gained experiences based on worldwide best practice to set up or transform the organization, processes and tools.
B) Apply the BM functions of Operation Model to set-up SLA & OLA and apply the Operations Functions to set-up and organize processes and tools.
C) Transformation plan based on the Operations Model.
D) Employ a model based on the best practice from experience gained in other projects.

4. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) It serves as the basis for contingency reserve revision.
B) The action point list serves as evidence for objective achievements.
C) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
D) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.

5. What are the key responsibilities for CM Manager?

A) Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.
B) SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.
C) CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.
D) Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.

Solutions: