Nokia SDM_2002001040 : SDM Certification - CARE

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Nokia SDM Certification - CARE Sample Questions:

1. At the Care Contract Renewal Milestone 3 "First Proposal" which topic should be agreed before the contract is presented to the Customer?

A) Terms and Conditions.
B) Long term contract strategy.
C) Cost baseline.
D) Penalty proposal.

2. What is the purpose of a handover from Sales to Care?

A) It ensures a smooth and seamless Customer Relationship interface.
B) It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.
C) It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.
D) It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.

3. What is the Assist tool?

A) A knowledge management tool.
B) A helpdesk data entry tool.
C) We don't use this tool in NSN Care.
D) A relational Database.

4. Is it possible to see the sales revenue for a month in your financial report, even if an invoice has not been sent to the customer?

A) Yes, because the invoice is generated automatically.
B) No, because sales are always recorded when the customer invoice is sent.
C) Yes, because F&C accrue or defer the revenue from the sale.
D) No, because this is not SOX compliant.

5. What characterizes good forecasting?

A) All resources are forecast as one monthly total, to keep the process simple and efficient.
B) It is done independently by the Controller who then gets the financial parameters exactly right.
C) The estimate for the profit does not fluctuate, unless the business changes.
D) The resource estimate is no more than 10% above the actual requirements, to ensure availability.

Solutions: