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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Supply Chain and Inventory Management | - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics |
| Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which total quality management (TQM) process was developed to stress management's responsibility for quality?
A) Fitness quality for use
B) Statistical quality control charts
C) Product design quality
D) 14 points for quality improvement
2. Which two statements are true about effective capacity?
Choose 2 answers
A) An effective capacity maintains a minimum output rate under normal conditions.
B) An effective capacity is a temporary measure used to achieve design capacity.
C) An effective capacity is a permanent measure used to achieve design capacity.
D) An effective capacity is lower than design capacity.
3. Why is capacity requirements planning (CRP) important?
A) It enables an assessment of employee production efficiency.
B) It coordinates availability of materials for production processes.
C) It provides the ability to compare available production capabilities to the planned workload.
D) It creates a transparent view of lead time and overtime usage in work centers.
4. Which continuous improvement method does Cpk measure?
A) Parts per million on the capability index
B) How close one is to a target and how consistent one is with the average performance
C) The most common measurement process
D) What a process is capable of and how long it will take to conclude
5. In which organizational layout would one expect to see items arranged by type?
A) Fixed
B) Hybrid
C) Product
D) Process
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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