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Huawei H11-831 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IVR and Media Resources | 15% | - Media resources management and playback control - IVR system architecture and workflow - Voice navigation configuration and script editing |
| Agent and User Management | 15% | - Agent login, status control and operation interface - Basic call handling and agent functions - Agent role, skill group and permission settings |
| System Installation and Deployment | 20% | - Server and network planning - Hardware and software requirements - Software installation and configuration process |
| Gateway and Trunk Service Commissioning | 15% | - SIP trunk and signaling parameters - Gateway types and basic configuration - Call routing and number analysis |
| Contact Center Overview and Solution Architecture | 20% | - Basic concepts and development history of contact center - Huawei eSpace CC solution architecture and components - Typical application scenarios and deployment modes |
| System Maintenance and Troubleshooting | 15% | - Daily monitoring and log management - Backup and recovery operations - Common faults and troubleshooting methods |
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