SAP C_BOSUP_90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A) Assign the incident to a product component.
B) Ensure the end user activities are documented step by step.
C) Complete the problem description.
D) Provides fixes in the form of patches.

2. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) Nothing, the recommendation will be implemented automatically.
B) When notified, the partner support organization should contact the customer.
C) The customer should implement the recommendation within the report.
D) Support will come on site to apply the recommendation.

3. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) The message requires further qualification.
B) A note needs to be created based on the result of the investigation.
C) Trace files require further analysis.
D) A fix is required.

4. In which of the following situations would it be advisable to email the client rather than use the phone?

A) If you do not fully understand the client issue.
B) If the case has not been updated for several days and you have no concrete next steps.
C) If the client has multiple open issues.
D) If you need to communicate a precise list of sequential actions to be followed by the client.

5. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 1 hour
B) 8 hours
C) 4 hours
D) 2 hours

Solutions: