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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. While performing the solution assurance review, what are the key areas that should be verified?
A) If the design includes IBM Tivoli Storage Manager to back up the solution components
B) If the customer has competitive products deployed
C) If the customer has certified personnel to administer the solution after it is deployed
D) If the design meets the functional, performance, and scalability requirements
2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?
A) Badly configured processes
B) Badly configured workflows
C) Badly configured actions
D) Badly configured cron tasks
3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?
A) System performance console
B) Advanced workload designer
C) Application logs
D) Client browser settings
4. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?
A) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
B) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
C) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
D) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
5. Why is it necessary to document key stakeholders for a new IT asset and service management solution?
A) To identify Key Performance Indicators
B) To evaluate license needs
C) To identify the decision makers
D) To draw an organization chart
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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