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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Tivoli Service Delivery Solutions | - IBM SmartCloud Control Desk - IBM Tivoli Asset Management for IT - IBM Tivoli Service Automation Manager |
| Topic 2: Process Automation and Integration | - Integration and data management - Configuration management database concepts |
| Topic 3: IT Service Management Concepts | - IT processes and service management principles - Business requirements and stakeholder analysis |
| Topic 4: Solution Planning and Implementation | - Deployment and implementation approaches - Solution design considerations |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Why is the corporate vision and strategy important for a high level requirements document?
A) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
D) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
2. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?
A) IBM Tivoli Integration Composer
B) IBM SmartCloud Control Desk
C) IBM Tivoli Monitoring Agent Builder
D) IBM Tivoli Service Automation Manager
3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?
A) At least five
B) At least three
C) At least two
D) One is enough
4. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)
A) Request Fulfillment
B) Change Management
C) Incident Management
D) Service Catalog
E) Release Management
F) License Management
5. A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?
A) Relationships
B) Hierarchies
C) Links
D) Dependencies
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A,B,C | Question # 5 Answer: A |
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