Apple 9L0-006 : Apple Macintosh Service Exam

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Apple Macintosh Service Sample Questions:

1. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is repaired?

A) Mac Test Pro
B) Apple Hardware Test
C) Apple Service Diagnostic
D) Tech Tool Deluxe

2. Which of the following scenarios would be most appropriate to use Apple Hardware Test?

A) You want to test a Mac's Ethernet port after its logic board has been replaced.
B) You want to verify that Mac OS X has been installed properly.
C) You need to check the Mac's LCD display for any pixel anomalies.
D) You are unsure if the customer's issue is caused by software or hardware.

3. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Lay the product on its side so it will not fall over.
B) Disconnect and reconnect all internal cables.
C) Discharge the CRT and establish an ongoing ground.
D) Order all available service parts for the appropriate configuration of the product.
E) Gather all necessary tools and perform all preliminary steps.

4. ESD causes damage to circuits by ________.

A) slowing the circuit down
B) cooling the circuit too quickly
C) blasting a hole in the circuit
D) increasing the circuit's clock speed

5. What is the function of the SMC in an Intel Mac?

A) The SMC controls the speed of the hard drive.
B) The SMC controls all aspects of power flow.
C) The SMC manages all communication with attached peripherals.
D) The SMC manages the amount of virtual memory used.

Solutions: