Cisco 820-421 : Applying Cisco Specialized Business Value Analysis

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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?

A) A win/loss review from a proposal delivered to the customer 12 months ago
B) Business Model Canvas
C) Customer's communications plan for the rollout of a new application
D) An account coverage plan for your team's territory

2. Which individual is recommended as the author for a business case introduction?

A) The customer finance executive
B) The System Engineer most familiar with the customer's infrastructure and technical environment
C) The Account Manager, with support from the customer's IT organization
D) A project team individual with insight into the overall solution, financials and customer's current situation

3. What is the recommended way to treat a current customer capability weakness?

A) Document this in a way so the IT executive avoids criticism
B) Expand scope, urgently staffing a deep dive so the customer can most quickly fix the weakness
C) Use objective data to describe this gap, in a Business Capability Assessment
D) Highlight this in the next executive briefing, to get credit for finding out gaps

4. What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A) Creating an adoption and rollout strategy across user groups
B) Communicating the percentage of benefit goal delivered through implementation
C) Defining formulas to use in calculating productivity gains
D) Creating an outline for the business case

5. What should you consider when recommending solutions?

A) Ensure the business case and solutions cover a common scope.
B) Include benefits from projects the customer is currently executing, which are dependencies for one of your solutions.
C) Include more details about the investments needed, where a customer expense is highest.
D) Try to shift risks of budget overruns to the IT management team.

Solutions: