Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
B) Verify that the user's permissions include Job control access to Monitor in Role Editor.
C) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
D) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
E) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.

2. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Common Agent License
B) Preview Agent License
C) Predictive Agent License
D) Supervisor License
E) Basic Agent License

3. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
B) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
C) This feature should be set to four (4) for UK due to OFCOM regulations.
D) This feature should be set to one (1) for UK due to OFCOM regulations.
E) A value of 0 turns off the feature.

4. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Job Report
B) Administrative Report
C) Agent Monthly Report
D) Agent Report

5. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) The dialer's disk capacity was not sized properly when the dialer was installed.
B) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
C) A database backup has not been run recently.
D) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
E) The db_maintenance script is not scheduled in cron.

Solutions: