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Avaya 3000-2 : ACSS Small and Medium Enterprise (SME) Communications

3000-2

Exam Code: 3000-2

Exam Name: ACSS Small and Medium Enterprise (SME) Communications

Updated: Aug 14, 2026

Q & A: 103 Questions and Answers

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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- Software upgrades and patch management
- Fault isolation and resolution procedures
- System monitoring and diagnostics tools
Call Routing and Features- Inbound and outbound call routing
- Auto attendants and hunt groups
- Voicemail and messaging services
Installation and Configuration- Trunk configuration (SIP / PRI / analog)
- User, extension, and endpoint configuration
- Initial system setup and provisioning
SME Communications System Overview- System architecture and core components
- Licensing and feature enablement concepts
- Avaya SME portfolio overview (IP Office / SME solutions positioning)
Networking and SIP Integration- Firewall/NAT considerations for VoIP deployments
- IP networking fundamentals for SME systems
- SIP trunk configuration and troubleshooting

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

A) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
B) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
C) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.


2. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) User System Monitor to shutdown the card before removing the SD card.
B) Just pull out the card; special shutdown is not required.
C) Dial the shutdown short code to shutdown the card before removing the SD card.
D) Use the Manager application to shutdown the card before removing the SD card.
E) Use the System Status Application to shutdown the card before removing the SD card.


3. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has registered to a backup IP Office.
B) The phone requires a firmware update.
C) The phone has been restricted by the administrator.
D) The phone is set to Do Not Disturb (DND).


4. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) The .bin files are not loaded into the module.
B) There is no communication with the IP Office.
C) A line/station is in use on the module.
D) No lines/stations are in use on the module.


5. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) LAN Interface Module
B) Voice Compression Module
C) Avaya IP Endpoints License
D) H.323 Networking License


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D,E
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: B,C

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