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CompTIA 220-701 : CompTIA A+ Essentials (2009)

220-701

Exam Code: 220-701

Exam Name: CompTIA A+ Essentials (2009)

Updated: Oct 10, 2026

Q & A: 388 Questions and Answers

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CompTIA 220-701 Exam Syllabus Topics:

SectionObjectives
Operational Procedures- Troubleshooting Methodology
  • 1. Structured problem-solving approach
    • 2. Customer support and escalation
      - Best Practices
      • 1. Professional communication and documentation
        • 2. Safety and environmental procedures
          Hardware- PC Hardware Components
          • 1. Motherboards, CPUs, memory, and storage devices
            • 2. Expansion cards and peripherals
              - Hardware Installation and Configuration
              • 1. BIOS/firmware configuration basics
                • 2. Installing and upgrading components
                  Operating Systems- Other Operating Systems
                  • 1. File systems and user management
                    • 2. Basic Linux and Mac OS concepts
                      - Windows Operating Systems
                      • 1. System tools and maintenance
                        • 2. Installation and configuration
                          Networking- Network Technologies
                          • 1. Wireless networking basics
                            • 2. TCP/IP fundamentals
                              - Network Troubleshooting
                              • 1. Basic network tools and utilities
                                • 2. Connectivity diagnostics
                                  Security- Security Implementation
                                  • 1. Workstation security configuration
                                    • 2. User authentication and access control
                                      - Security Fundamentals
                                      • 1. Basic security practices
                                        • 2. Threats and vulnerabilities

                                          CompTIA A+ Essentials (2009) Sample Questions:

                                          Question #1
                                          Which of the following is the MOST critical component related to removing heat from the CPU?

                                          A. Vented case
                                          B. Number of fans
                                          C. Thermal paste
                                          D. Liquid cooling


                                          Question #2
                                          When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?

                                          A. Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
                                          B. Speak very slowly when replying to the customer.
                                          C. Frequently paraphrase what the caller is saying.
                                          D. Repeat what is being said multiple times so that the customer can understand exactly what to do.


                                          Question #3
                                          Which of the following is MOST critical when installing a new processor in an existing system?

                                          A. Cable management
                                          B. Thermal paste
                                          C. Fans
                                          D. Drive speeds


                                          Question #4
                                          Which of the following Internet technologies has the slowest potential upload speed due to inherent latency issues?

                                          A. 3G
                                          B. Fiber
                                          C. Satellite
                                          D. 4G


                                          Question #5
                                          Which of the following memory modules uses a 240-pin connector?

                                          A. SIMM
                                          B. DDR
                                          C. DDR2
                                          D. RAMBUS


                                          Solutions:

                                          Question #1
                                          Correct Answer: C
                                          Question #2
                                          Correct Answer: C
                                          Question #3
                                          Correct Answer: B
                                          Question #4
                                          Correct Answer: C
                                          Question #5
                                          Correct Answer: C

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