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IBM P6010-G04 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Maintenance and Support Fundamentals | - IBM service and support principles
|
| Topic 2: Customer and Service Management | - Service delivery management
|
| Topic 3: Compliance and Quality Assurance | - Quality assurance in support services
|
| Topic 4: Hardware and Software Support | - Software support practices
|
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