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Salesforce NP-Con-101 : Salesforce Certified Nonprofit Success Pack Consultant

NP-Con-101

Exam Code: NP-Con-101

Exam Name: Salesforce Certified Nonprofit Success Pack Consultant

Updated: Oct 15, 2026

Q & A: 269 Questions and Answers

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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Package configuration options
  • 2. Global settings and customizations
- NPSP core components and data model
  • 1. Household and account models
  • 2. NPSP object structure and relationships
  • 3. Contact relationships and affiliations
Data Management and Quality15%- Duplicate management and data cleaning
  • 1. Matching rules and deduplication
  • 2. Data validation and governance
- Data import and export
  • 1. NPSP Data Import Tool vs Data Loader
  • 2. Bulk data operations
Program and Service Delivery18%- Case management and client services
  • 1. Service delivery tracking
  • 2. Nonprofit Cloud Case Management integration
- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
Fundraising and Donation Management22%- Donation and payment processing
  • 1. Payment gateway integration
  • 2. One-time and recurring donations
  • 3. Soft credits and matching gifts
- Gift management and acknowledgement
  • 1. Receipting and acknowledgement processes
  • 2. Donation lifecycle tracking
Solution Design and Implementation20%- Deployment and change management
  • 1. Governance and maintenance best practices
  • 2. Testing and deployment strategies
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. Household and donor analytics
  • 2. LYBUNT, SYBUNT, and giving reports

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

Question #1
A nonprofit organization has a lot of donors who give recurring donations. Some donors like to have their recurring donations by three times per year. What should the consultant advise?

A. Change one of the values on the custom installment picklist to tri-yearly.
B. Create a custom installment period in NPSP Settings, and then add the tri-yearly custom installment period to the custom installment picklist.
C. Use the tri-yearly installment period that comes by default with Recurring Donations.
D. Tri-yearly is not available as an option in Recurring Donations so for those the nonprofit will need to use Opportunities with multiple payments.


Question #2
A nonprofit customer wants to have the status for a Campaign Member on a fundraising campaign automatically update when a donation is received from that Contact.
What should the consultant recommend?

A. Use Process Builder to update the Contact's campaign member record.
B. Create an Apex Trigger to update the Contact's Campaign record.
C. Enable Automatic Campaign Member Management in NPSP settings.
D. Create a workflow rule that updates the Campaign Status when an Opportunity is created.


Question #3
A nonprofit has implemented Program Management Module to satisfy the reporting requirements of a new grant. The funder expects to see a report that segmen&s services according to location.
Which object will allow the nonprofit to satisfy the reporting requirements?

A. Service
B. Program Engagement
C. Program
D. Program Cohort


Question #4
A consultant is training a system admin to prepare for a new release of a particular open source Nonprofit Cloud product.
Where are two places the system admin should look for release notes on the product?
Choose 2 answers

A. The Nonprofit Hub group in the Trailblazer Community.
B. The product's GitHub repository release page.
C. The Salesforce Trust website.
D. The Nonprofit Cloud release announcement group in the Trailblazer Community.


Question #5
A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe.
Which two storage considerations should the consultant take into account before recommending an email platform?
Choose 2 answers

A. Email subscribers' activities can be retained for a certain length of time.
B. Campaign Member records use less storage space than custom object records.
C. Unsubscribed Leads should be deleted from Salesforce immediately.
D. Subscribers must be synced as Leads and Campaign Members In NPSP.


Solutions:

Question #1
Correct Answer: B
Question #2
Correct Answer: C
Question #3
Correct Answer: D
Question #4
Correct Answer: A,B
Question #5
Correct Answer: A,B

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