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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Nonprofit Success Pack Overview and Architecture | 15% | - NPSP settings and configuration framework
|
| Data Management and Quality | 15% | - Duplicate management and data cleaning
|
| Program and Service Delivery | 18% | - Case management and client services
|
| Fundraising and Donation Management | 22% | - Donation and payment processing
|
| Solution Design and Implementation | 20% | - Deployment and change management
|
| Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
Question #1
A nonprofit organization has a lot of donors who give recurring donations. Some donors like to have their recurring donations by three times per year. What should the consultant advise?
A. Change one of the values on the custom installment picklist to tri-yearly.
B. Create a custom installment period in NPSP Settings, and then add the tri-yearly custom installment period to the custom installment picklist.
C. Use the tri-yearly installment period that comes by default with Recurring Donations.
D. Tri-yearly is not available as an option in Recurring Donations so for those the nonprofit will need to use Opportunities with multiple payments.
Question #2
A nonprofit customer wants to have the status for a Campaign Member on a fundraising campaign automatically update when a donation is received from that Contact.
What should the consultant recommend?
A. Use Process Builder to update the Contact's campaign member record.
B. Create an Apex Trigger to update the Contact's Campaign record.
C. Enable Automatic Campaign Member Management in NPSP settings.
D. Create a workflow rule that updates the Campaign Status when an Opportunity is created.
Question #3
A nonprofit has implemented Program Management Module to satisfy the reporting requirements of a new grant. The funder expects to see a report that segmen&s services according to location.
Which object will allow the nonprofit to satisfy the reporting requirements?
A. Service
B. Program Engagement
C. Program
D. Program Cohort
Question #4
A consultant is training a system admin to prepare for a new release of a particular open source Nonprofit Cloud product.
Where are two places the system admin should look for release notes on the product?
Choose 2 answers
A. The Nonprofit Hub group in the Trailblazer Community.
B. The product's GitHub repository release page.
C. The Salesforce Trust website.
D. The Nonprofit Cloud release announcement group in the Trailblazer Community.
Question #5
A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe.
Which two storage considerations should the consultant take into account before recommending an email platform?
Choose 2 answers
A. Email subscribers' activities can be retained for a certain length of time.
B. Campaign Member records use less storage space than custom object records.
C. Unsubscribed Leads should be deleted from Salesforce immediately.
D. Subscribers must be synced as Leads and Campaign Members In NPSP.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: C | Question #3 Correct Answer: D | Question #4 Correct Answer: A,B | Question #5 Correct Answer: A,B |


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