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Salesforce Certified Education Cloud Consultant Sample Questions:
1. Staff want to maximize the value of their Education Cloud org and CRM Analytics. They need a dashboard that tracks metrics, such as application status, the total number of applications, and how those totals compare to the previous period.
What should the consultant do?
A) Create a custom dashboard.
B) Leverage the Advisor Insights dashboard.
C) Leverage the Admissions Insights dashboard.
2. The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.
Which solution should the consultant recommend?
A) Account Engagement and Salesforce Inbox
B) Email Studio and Salesforce Inbox
C) Account Engagement and Salesforce Engage
3. An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram.
Which solution meets this requirement?
A) Marketing Cloud
B) Salesforce Inbox
C) Campaign Influence
4. The Director of Advising wants to understand what students say are the most common reasons for scheduling advising appointments.
What should the consultant include in a report to meet the requirement?
A) Alert Reason
B) Case Reason
C) Appointment Topic
5. The advancement team uses Education Cloud for Advancement for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal.
Which analytics tool should the consultant recommend?
A) Tableau Prep Conductor
B) CRM Analytics
C) Campaign Influence
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
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