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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices | 34-38% | - Service management practices - Technical management practices - General management practices |
| Topic 2: The Four Dimensions of Service Management | 13-17% | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
| Topic 3: ITIL Service Management Framework | 2-4% | - The four dimensions of service management - ITIL service value system (SVS) - ITIL guiding principles |
| Topic 4: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| Topic 5: ITIL Guiding Principles | 15-19% | - Think and work holistically - Start where you are - Collaborate and promote visibility - Focus on value - Optimize and automate - Progress iteratively with feedback - Keep it simple and practical |
| Topic 6: ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - The service value chain - Interaction between the service value chain and the guiding principles |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which concept is illustrated when an employee is granted permission to the company's new file- sharing platform for daily use?
A) Warranty
B) Goods
C) Access to resources
D) Utility
2. Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
A) Operate
B) Transition
C) Deliver
D) Support
3. What does a product specification primarily describe?
A) Critical aspects, requirements, and characteristics of a product
B) The process of merging code into a central repository
C) The initial creation used for testing a product's design
D) The ability of a system to remain operational
4. Which will help solve incidents more quickly?
A) Detailed procedural steps for incident investigation
B) Target resolution times
C) Escalating all incidents to support teams
D) Collaboration between teams
5. Which of the following activities BEST represents transfer of goods in a service offering?
A) A cloud user accesses shared online storage
B) A team attends a virtual training session
C) A customer receives advice from a helpdesk agent
D) A service provider supplies new laptops to the customer
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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