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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales and Positioning Skills | - Solution-based selling approach
|
| Topic 2: Customer Needs and Industry Use Cases | - Vertical solutions
|
| Topic 3: Services and Lifecycle Management | - Managed services and subscriptions
|
| Topic 4: HP Portfolio Overview | - HP Computing Solutions
|
HP Selling HP Printing and Computing Services Sample Questions:
Question #1
How can HP Care Packs help consumers?
A. HP Care Pack Services help consumers get their equipment up and running
B. HP Care Pack Services are not available for consumers.
C. HP Care Pack Services allow consumers to use compatible consumables.
D. HP Care Pack Services help consumers print on non-supported media.
Question #2
What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?
A. configuration, deployment, usage, and care
B. configuration, deployment, security, and warranty
C. ready to use, productive, enhanced customer experience, and peace of mind
D. sales, pre-sales, post-sales, and customer satisfaction
Question #3
Which areas do the HP Care Pack services cover for consumers?
A. Configuration, Usage, and Care
B. Deployment, Usage, and Care
C. Usage with HP Smart Friend only
D. Care services only
Question #4
Which statement is true about HP Printing and Personal Systems Attach Services?
A. Usage services only target the Consumer market
B. Consumer usage services enhance customer experience by offering a high level of security.
C. Deployment services gets hardware installed in businesses or connected at home, ready to use.
D. Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
Question #5
Which statement is true about HP Services for Business Customers?
A. Defective Media Retention service is available only for printers.
B. Travel and Accidental Damage Protection cannot be sold together.
C. Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
D. Post warranty service is ideal for customers that plan long periods of time between product replacements.
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: B | Question #5 Correct Answer: D |
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