HP HP2-H27 : Servicing HP Desktops, Workstations and Notebooks

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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Clear the password using HP ProtectTools running from a USB drive.
B) Call HP Support, and request the HP authorized service provider override password for the device.
C) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
D) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.

2. What must you remember when servicing the flush glass displays on an HP notebook?

A) The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
B) The webcam module might contain an HP nightlight, and you must order the correct part number
C) A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.
D) The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.

3. Which statement is true about replacing system boards?

A) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).
B) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
C) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
D) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.

4. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Technical Support
B) HP Warranty Lookup
C) HP Services Media Library
D) HP Support Center (formerly IT Resource Center)
E) HP Channel Services Network

5. What are the support boundaries for troubleshooting network communication adapters on HP desktops?

A) The technician must prove hardware functionality and must work with the network administrator to configure the device network adapter.
B) The technician must prove network connectivity between the HP desktop and another external device.
C) The technician must prove hardware functionality of any HP networking device that is included in the computer.
D) The technician must prove network connectivity between the HP desktop and another HP device, such as a printer or another HP computer.

Solutions: