Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A) Enable and customize the View Asset Hierarchy action.
B) Usethe Assets without Products report.
C) Create custom reports and reference the Parent Asset and Root Asset fields.
D) Use standard reports and reference the Parent Asset and Root Asset fields.

2. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service DueDate
B) Customer Working Hours
C) Customer Entitlement
D) Service Urgency

3. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Reschedule the Service Appointment for the new date.
B) Create a new Work Order and Service Appointment.
C) Create a new Service Appointment on the original Work Order.
D) Reschedule the Work Order for the new date.

4. An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

A) Emergency scheduling
B) Customer first scheduling
C) Global optimization
D) Resource Schedule optimization

5. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Service Appointments and Service Appointment Line Items
B) Work Orders with Service Appointments
C) Work Orders with Products Consumed
D) Work Orders with Work Order Line Items

Solutions: