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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Sales Cloud - SAP Service Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud |
| Customer Data and Governance | 15% | - Customer data management and identity - Compliance and data privacy - Data analytics and insights |
| Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - SAP Integration Suite - Extensibility options and best practices |
| Project Delivery and Implementation | 15% | - Performance and scalability - Implementation lifecycle and planning - Solution deployment and operations |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
On which of the following runtimes/environments can you use serverless functions and microservices in a containerized environment?
A. SAP BTP, Kyma runtime
B. SAP BTP, ABAP environment
C. SAP BTP, Cloud Foundry runtime
D. SAP BTP, Neo environment
Question 2
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
A. Plan
B. Source
C. Manufacture
D. Deliver
E. Sell
Question 3
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
A. Quotation Recommendation
B. Document Information Extraction
C. SAP Translation Hub
D. SAP Revenue Recognition
E. Data Attribute Recommendation
Question 4
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
A. Account categorization
B. Warranty determination
C. Machine translation
D. Case categorization
Question 5
Which of the following definitions describes an extension in SAP Commerce Cloud?
A. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
B. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
C. It is a side-by-side app integrated within the SAP Commerce Cloud core component.
D. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,C,E | Question 3 Answer: A,B,E | Question 4 Answer: C,D | Question 5 Answer: B |
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