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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
The partner admin manages the partners in the crowd workforce marketplace.
Choose the correct answer.
A. False
B. True
Question 2
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A. Development of new AI features
B. Collection of daily and historical data on system health
C. Jump-ins to SAP Cloud ALM applications for detailed insights
D. Overview of System Health score for SAP systems
E. Real-time financial analysis
Question 3
What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.
A. Integrations
B. Data
C. Operations
D. Processes
E. Extensions
Question 4
Which of the following are examples of when business rules can be used?
There are three correct answers.
A. Sending notifications
B. Assigning a workflow to an activity
C. Attaching smartforms to activities
D. Customizing screen configurations
Question 5
What characteristic is true with regards to autoscheduling?
Choose the correct answer.
A. Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
B. Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B,C,D | Question 3 Answer: D | Question 4 Answer: A,B,C | Question 5 Answer: A |
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