BBPSD CSFX : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question #1
A weekly planning schedule is an effective:

A. Time management planning tool.
B. Management system.
C. Way of looking back at the week.
D. Waste of time.

Question #2
When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A. Selling power.
B. Market segmentation.
C. Buying power.
D. The local market.

Question #3
Multitasking is:

A. Doing more than one task at a time.
B. Doing one task and then doing another.
C. Doing things in sequence.
D. Only for people in busy jobs.

Question #4
Market segmentation means that:

A. Organisations can deal more quickly with customers.
B. Customers are sub divided into smaller groups to distinguish purchaser behaviour.
C. The market the organisation is selling to has become saturated.
D. There is only a small market that is available to consumers.

Question #5
Good time management recommends that if you are busy and someone rings you then you should:

A. Answer the phone and ask them to ring you later at a more convenient time.
B. Answer the call and deal with it, as you know you will eventually have to deal with it.
C. Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
D. Ignore the phone call and let it ring.

Solutions: