PDF Version DemoTarget Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Aim of the Certificate Exam
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Empower individuals to execute tasks with confidence and skill
- Differentiate individual in a crowded job market
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Major Incident Management (On-demand)
- Knowledge Management Implementation (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- Mobile Development Fundamentals (On-demand)
- Knowledge Management Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- ServiceNow Fundamentals (ILT)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Service Portal Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management | 15-20% | - Integration with other processes
|
| Topic 2: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 3: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 4: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 5: Change Management | 15-20% | - Change request lifecycle
|
| Topic 6: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 7: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 8: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 9: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 10: Knowledge Management | 5-10% | - Knowledge base structure
|
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