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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Operational Tasks | - Front-end troubleshooting techniques
|
| Topic 2: Information Management Systems | - IBM Information Management fundamentals
|
| Topic 3: IBM Information Management Front End Tools Overview | - Front-end support tools concepts
|
| Topic 4: Processes and Support Methodologies | - Support process lifecycle
|
IBM Information Management Front End Tools and Processes Sample Questions:
1. Which User ID is required to access CCWIN?
A) Lotus Notes User ID
B) RETAIN User ID
C) Windows Log-in ID
D) IBM Intranet User ID
2. Where can IBM Flashes be found for any software product?
A) on the Extreme Leverage webpage
B) inCCWIN
C) on the product support page
D) in RETAIN
3. Which AQS level must be set in order to involve the BackEnd?
A) 5
B) 2
C) 1
D) 6
4. What is the IBM Support Assistant tool?
A) an IBM site where customer is able to download software products
B) an IBM tool for customer entitlement process
C) an IBM tool that helps customers resolve issues with IBM software products
D) an IBM internal tool to open an Enhancement Request
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C |
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