The KPI Institute C-KPIP : Certified KPI Professional Exam

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The KPI Institute Certified KPI Professional Sample Questions:

1. In which stage of the Value Flow Analysis should "Returning customers (%)" be monitored?

A) Input
B) Outcome
C) Output
D) Process

2. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?

A) Quality services
B) Service quality project
C) Service quality rating
D) Achieve high service quality

3. Which of the following statements is a very important KPI selection criterion?

A) Relevant
B) Incentivized
C) All the answers
D) Easy to measure

4. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?

A) To measure processes
B) To monitor process implementation
C) To monitor the advances made in maturing process management as a capability
D) To evaluate processes

5. Which KPI is suitable for balancing "Net profit ($)"?

A) Cash flow ($)
B) Budget variance (%)
C) None of the answers
D) Improve profitability

Solutions: