PDF Version DemoIn modern society, Salesforce ADM-261 certificate has an important impact on your future job, your promotion and salary increase. Also it can make a great deal of difference in your career.
Here, BraindumpsQA's ADM-261 exam materials will help you pass your Salesforce ADM-261 certification exam and get Salesforce certification certificate. Our exam materials are written to the highest standards of technical accuracy. And the ADM-261 exam questions and answers are edited by experienced IT experts and have a 99.9% of hit rate.
BraindumpsQA provides you with the most excellent and latest ADM-261 PDF Version & Software version exam dumps. The Software version exam material is a test engine that simulates the exam in a real exam environment, which can help you test your level of knowledge about ADM-261 exam.
If you have no good idea to prepare for Salesforce ADM-261 exam, BraindumpsQA will be your best choice. Our ADM-261 exam questions and answers are the most accurate and almost contain all knowledge points. With the help of our exam materials, you don't need to attend other expensive training courses and just need to take 20-30 hours to grasp our ADM-261 exam questions and answers well.
After you purchased our BraindumpsQA's ADM-261 exam materials, we offer you free update for one year. We will check the updates of exam materials every day. Once the materials updated, we will automatically free send the latest version to your mailbox.
In addition, we offer you free demo. Before you decide to buy our BraindumpsQA's ADM-261 exam materials, you can try our free demo and download it. If it is useful to you, you can click the button 'add to cart' to finish your order.
ADM-261 Online Test Engine supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser.
BraindumpsQA guarantees no help, full refund. If you fail the exam, you just need to send the scanning copy of your examination report card to us. After confirming, we will quickly give you FULL REFUND of your purchasing fees.
Easy and convenient way to buy: Just two steps to complete your purchase, we will send the ADM-261 braindumps to your mailbox quickly, later you can check your email and download the attachment.
Salesforce ADM-261 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Analytics and Reporting | - Reports and dashboards
|
| Topic 2: Service Cloud Fundamentals | - Service Console and User Interface
|
| Topic 3: Service Process Automation | - Omni-Channel Routing
|
| Topic 4: Customer Service Channels | - Call Center Integration
|
| Topic 5: Knowledge Management | - Salesforce Knowledge
|
Salesforce Service Cloud Administration Sample Questions:
Question #1
A contact center manager is looking for ways tooverall cost per case.
What Salesforce metrics should the contact center manager evaluate? (Choose 2)
A. Average number of activities per case
B. Total number of cases by origin
C. Average customer satisfaction score by case
D. Average number of articles attached to a case
Question #2
Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can requestfuture credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons forapproved cases. What should a consultant recommend to manage this process using Service Cloud?
A. Use cases to track the credit requests and route than to regional teams using assignment rules
B. Enable the self-service portal to generate logins for the hospital staff by region.
C. Design a custom object to track credit requests and route them regionally using assignment rules
D. Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.
Question #3
UC wants to implement a Knowledge management process withthe following requirements: It must contain four different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals. It must provide the ability to filter Knowledge search results by a single product, multipleproducts, or all 56 products. Any product-related content created by contact center agents must be approved by the contact center manager and the Knowledge manager before being published. Product content should only be visible internally to contact centeragents who handle the product. How should a consultant recommend that Knowledge be configured?
Choose 3 answers.
A. Define approval processes for each product
B. Configure data category values for each product
C. Configure workflow rules for each data category
D. Configure article types for each kind of content
E. Define approval processes for eacharticle type
Question #4
Universal containers is looking for ways to provide more proactive support and topromote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Whichtwo feature should the consultant recommend as part of the deployment?
A. Select two Twitter or Facebook accounts.
B. Create and assign permission sets to give agents social account access.
C. Enable the Moderation feature to automatically create cases from posts.
D. Retrieve Social Studio credentials.
Question #5
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requestedfrequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?
A. Lightning Platform
B. Waterfall
C. Kanban
D. Agile
Solutions:
| Question #1 Correct Answer: A,D | Question #2 Correct Answer: A | Question #3 Correct Answer: B,C,D | Question #4 Correct Answer: B,C | Question #5 Correct Answer: D |
855 Customer Reviews
Quality and ValueBraindumpsQA Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our BraindumpsQA testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyBraindumpsQA offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.