Salesforce ADM-201日本語 : Salesforce Certified Administrator (ADM-201日本語版)

Domain 6: Support & Service Applications (13%)

This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

Who Is Salesforce Administrator Certification Intended for?

The Salesforce Administrator certificate is designed for those already familiar with Salesforce products and who want to help their company reap more benefits by incorporating extra features. Candidates need to know what Salesforce features are offered to end-users and how the Salesforce Certified Administrator can configure them. Applicants should also be able to maintain a business that uses Salesforce applications, fulfill common business needs, and carry out the functions of an administrator using Salesforce tools. Lastly, test-takers should have at least 6 months' experience working as a Salesforce Administrator before they enroll for ADM-201 exam.

In modern society, Salesforce ADM-201日本語 certificate has an important impact on your future job, your promotion and salary increase. Also it can make a great deal of difference in your career.

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Salesforce ADM-201: Positions and Related Salaries

Successfully completing the ADM-201 exam and obtaining the Salesforce Administrator certification demonstrates to your potential employer that you have sufficient expertise in the industry and are committed to the platform. In recent years, this certificate has become very popular among the IT professionals. According to numerous studies, it can not only provide the practitioners with vast employment opportunities but also open them up to higher remuneration. Some of the job roles that the certified administrators can pursue and their respective pay rates are outlined below:

• Salesforce Administrator ($71,000)
• Senior Business Analyst ($85,000)
• Customer Success Manager ($77,000)
• Sales Operations Analyst ($66,000)
• Solutions Architect ($115,000)
• Salesforce Developer ($86,000)
• Salesforce Consultant ($85,000)

Exam Topics

As for the domains measured in the official ADM-201 validations, they are as follows:

Managing Data:While taking your ADM-201 test you will need to prove you know how to import, update, transfer, and delete data, including CSV files, and what tools are the most appropriate for each process. You will also have to show competence in explaining ways to backup data and the capabilities of data validation tools.

Automation of Workflow and Processes: Within such an area, the candidates are expected to be able to automate email templates, leads, and cases, as well as set up work rules.

Standard and Custom Objects: As you are preparing for the Salesforce ADM-201 exam, you need to make sure that you understand and can describe relationship model and standard object architecture, as well as maintain data quality, work with page layouts, administer standard fields, create formula fields, work with various record types, and create selection fields.

Security and Access: Here, one must be able to restrict logins, set up record access, manage field-level security, determine object access, control access to events, tackle record access exceptions, and implement role hierarchy to manage records.

Sales and Marketing Applications: Among other things, candidates should know how to describe Salesforce Content capability, campaign management, lead automation tools, as well as understand the implications and capabilities of the sales process.

Service and Support Applications: The issues here will mainly have to do with the capabilities of case management. Thus, you will be asked several questions about case processes, settings, and assignments. In addition, before enrolling in the official exam make sure you have a clear understanding of Salesforce Knowledge and Salesforce Communities.

Analytics-Reports and Dashboards: This topic will get into the options available when creating or customizing a report, or modifying dashboards. Additionally, to do well on the test, it’s a must for you to know how to share a model on reports including the impact of sharing, and have a solid understanding of the capabilities of custom reports.