Apple 9L0-415 : OS X Support Essentials 10.9

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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

Question #1

The Setup Assistant process guides a user through initial configuration of OS X Mavericks.

A. What two methods can be used to create an external OS X Recovery disk?
B. What steps should you use when troubleshooting application issues?
C. What are the minimum hardware requirements for upgrading a system with OS X Mavericks?
D. What process is used to guide a user through the initial configuration of OS X Mavericks?

Question #2

How can you verify that the system can establish a connection to a remote network host?

A. A Safe Boot is initiated by holding down the Shift key during system startup
B. The Activity Monitor application is used to monitor open processes and applications.
C. All Apple software updates are handled via the Mac AppStore.
D. The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.

Question #3

What happens during user logout?

A. Single-partition drives are easier to set up initially, but they aren't as flexible for administration and maintenance. Multiple-partition drives require repartitioning during setup, but provide several separate partitions, which can be used to segregate user data and host multiple operating systems.
B. During system initialization, the system launched process automatically starts /System/ Library/LaunchDaemons, /Library/LaunchDaemons, /Library/StartupItems (via SystemStarter), and the /etc/rc.local UNIX script if it exists.
C. During user logout, the user's login window process does the following: requests that all user applications quit; automatically quits any user background processes; runs any logout scripts;records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's login window and launched processes.
D. At system shutdown, the login window process logs all users out and tells the kernel to quit all remaining system processes. Once the kernel quits all system processes, the Mac shuts down.

Question #4

Review the screenshot and answer the question below.

You downloaded an app using Safari. When you try to open the app, you see the message shown above. What is a possible explanation?

A. The sandbox into which the app was downloaded by the quarantine system has become corrupted.
B. The app was signed using a certificate from an unknown authority.
C. The certificate needed to decrypt this app cannot be found in the keychain.
D. Gatekeeper has recognized that the app was altered after it was signed.

Question #5

If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.

A. How do the four default System Preferences categories differ?
B. How does the IP use the MAC address to send messages between computers on a local area network (LAN)?
C. How does the keychain system help protect yourinformation?
D. How can you verify that DNS host name resolution is working?

Solutions: