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Microsoft 70-272 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring and Troubleshooting Application Connectivity | 20% | - Resolve issues with locally connected devices - Troubleshoot firewall and security blocking connectivity - Diagnose name resolution problems - Resolve LAN and remote access connectivity - Troubleshoot network adapter and TCP/IP configuration |
| Topic 2: Resolving Application Customization Issues | 20% | - Troubleshoot OS configuration for application support - Troubleshoot Outlook Express customization - Troubleshoot Office application customization - Troubleshoot Internet Explorer customization |
| Topic 3: Configuring and Troubleshooting Applications | 25% | - Configure and troubleshoot Internet Explorer - Configure and troubleshoot Microsoft Office applications - Configure operating system settings to support applications - Configure and troubleshoot Outlook Express |
| Topic 4: Resolving Usability Issues | 20% | - Resolve Office application usability problems - Resolve OS-related usability problems - Resolve Internet Explorer usability issues - Resolve Outlook Express usability issues |
| Topic 5: Configuring and Troubleshooting Application Security | 15% | - Configure Windows Firewall for applications - Manage file and folder permissions - Troubleshoot application access control - Manage updates and antivirus protection |
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