Cisco 642-241 : Unified Contact Center Enterprise Design (UCCED)

In modern society, Cisco 642-241 certificate has an important impact on your future job, your promotion and salary increase. Also it can make a great deal of difference in your career.

Here, BraindumpsQA's 642-241 exam materials will help you pass your Cisco 642-241 certification exam and get Cisco certification certificate. Our exam materials are written to the highest standards of technical accuracy. And the 642-241 exam questions and answers are edited by experienced IT experts and have a 99.9% of hit rate.

BraindumpsQA provides you with the most excellent and latest 642-241 PDF Version & Software version exam dumps. The Software version exam material is a test engine that simulates the exam in a real exam environment, which can help you test your level of knowledge about 642-241 exam.

If you have no good idea to prepare for Cisco 642-241 exam, BraindumpsQA will be your best choice. Our 642-241 exam questions and answers are the most accurate and almost contain all knowledge points. With the help of our exam materials, you don't need to attend other expensive training courses and just need to take 20-30 hours to grasp our 642-241 exam questions and answers well.

After you purchased our BraindumpsQA's 642-241 exam materials, we offer you free update for one year. We will check the updates of exam materials every day. Once the materials updated, we will automatically free send the latest version to your mailbox.

In addition, we offer you free demo. Before you decide to buy our BraindumpsQA's 642-241 exam materials, you can try our free demo and download it. If it is useful to you, you can click the button 'add to cart' to finish your order.

642-241 Online Test Engine supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser.

BraindumpsQA guarantees no help, full refund. If you fail the exam, you just need to send the scanning copy of your examination report card to us. After confirming, we will quickly give you FULL REFUND of your purchasing fees.

Easy and convenient way to buy: Just two steps to complete your purchase, we will send the 642-241 braindumps to your mailbox quickly, later you can check your email and download the attachment.

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified ICM Administrative Server type does not require Microsoft SQL Server to be installed on the physical server?

A) Administrative Server with Real Time Data
B) Historical Data Server with Detail Data Server
C) Administrative Server with Historical Data Server
D) Configuration Only Administrative Server
E) Administration Client

2. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
B) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.
C) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
D) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.

3. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000
B) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
C) Recommended Link: 330,000 with a Recommended Queue of 264,000
D) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000

4. The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?

A) service control routing
B) event-based routing
C) translation routing
D) post-routing
E) pre-routing

5. In the Cisco Unified Contact Center Enterprise solution, what is the impact to the system if call queue times increase?

A) Additional Cisco Unified Communications Manager MTP resources are required to terminate media longer for callers in queue.
B) Additional Cisco Unified Contact Center Enterprise Call Routers and Loggers are required.
C) No additional ports are required because the system will automatically put callers on hold in Cisco Unified Communications Manager waiting for a queue port to become available.
D) Additional queue ports may be required to ensure that callers are able to be queued and hear appropriate treatment.

Solutions: