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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Real Exam Qty: | 55 |
| Exam Format: | Multiple Choice Questions |
| Related Certifications: | Avaya Call Management System (CMS) Avaya Aura Communication Manager Avaya Aura Contact Center |
| Available Languages: | English |
| Recommended Training: | Avaya Call Management System Documentation Avaya Aura Communication Manager Training |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: |  |
| Exam Way: | Computer-based exam (delivery method may vary by testing center or online proctoring availability) |
| Pre Condition: | Recommended experience with Avaya Aura Communication Manager and basic contact center/telephony concepts. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Communication Manager Core Configuration | - System architecture and call processing
|
| Avaya Call Management System (CMS) Implementation | - ACD reporting and analytics
|
| Avaya Contact Center Integration | - Integration with Aura components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam FAQ Hub
What is the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation certification exam?
The 6201.1 exam is Avaya's official test for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation credential, a certification at the Professional level. Earning it tells employers your skills have been verified by the vendor itself, which carries real weight in hiring and promotion decisions. Within the same certification track, it sits alongside Avaya Aura Communication Manager, Avaya Call Management System (CMS), Avaya Aura Contact Center, so it can also serve as a stepping stone toward those credentials.
Which topics does the 6201.1 exam test?
Avaya divides the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam into 3 domains. The largest ones are Avaya Call Management System (CMS) Implementation, Avaya Aura Communication Manager Core Configuration, Avaya Contact Center Integration — together these account for the bulk of your score, so start there. The complete domain-by-domain outline appears in the exam topics section above on this page.
If I fail the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam, what are my options? And how fast do I get the product?
Two layers of protection here. First, delivery: your 6201.1 product is available for instant download, and a copy lands in your email within one minute of payment — if 2 hours pass with nothing (check spam first), our support team will resend it. There is no cap on how many computers you can install it on. Second, the refund policy: if you take the 6201.1 exam within 60 days of purchase and fail, you may claim a full refund. The claim needs a scanned enrollment slip plus your official Score Report PDF, filed within 2 days after the exam, and it is settled within 7 days. The policy covers only the corresponding exam — attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders are excluded, and the candidate's name must match the payer's. If you would rather keep studying, you can instead exchange your product for two free exam products of equal value and keep the update service on your original purchase.
Does Avaya recommend any official training for the 6201.1 exam?
Yes — Avaya lists these official training options for Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation candidates:
Formal training teaches the syllabus; then the 55 practice questions from Braindumpsqa show you whether that knowledge holds up under real exam conditions.
Can I test-drive the 6201.1 material before paying?
Of course. Braindumpsqa publishes a free PDF demo for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam so you can review real sample questions and answers first. Every purchase also includes 365 days of free updates, and after that period you can renew the update service at a 50% discount directly from your member zone.
Do I need to meet any requirements before taking the 6201.1 exam?
Recommended experience with Avaya Aura Communication Manager and basic contact center/telephony concepts. Eligibility rules are set by Avaya and do change from time to time, so double-check the latest requirements on the official exam page at https://www.avaya.com before you register.
Where do I sign up for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam?
Registration for the 6201.1 exam runs through these official channels:
As for how you will actually sit the exam: Computer-based exam (delivery method may vary by testing center or online proctoring availability). Choose whichever delivery option suits your setup when you book.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
To activate, which three options require an Avaya authorization password? (Choose three)
A. simultaneous CMS Supervisor logins
B. the number of users that can be administered in the CMS
C. the number of ACDs that the CMS system can monitor
D. the number of agents that the CMS can report on
E. features assigned to each user
Question #2
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A. 15600
B. 100000
C. 10400
D. 500000
Question #3
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
A. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
B. BCMS receives data internally and stores data in a volatile switch memory.
C. BCMS is interval based and CMS is call based.
D. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
Question #4
A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?
A. Call Classification
B. Adjunct Routing
C. Call Prompting
D. Variables in Vectors
Question #5
The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
A. Redesign the routing so all calls funnel through a signal vector
B. Add vector variables to each vector to test for working hours.
C. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
D. Create vector subroutine that can be used in all vectors that have the same working hours
Solutions:
| Question #1 Correct Answer: A,C,D | Question #2 Correct Answer: A,B | Question #3 Correct Answer: A,C | Question #4 Correct Answer: D | Question #5 Correct Answer: D |
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