Avaya 3305 : Avaya Aura® Experience Portal with POM Implementation and Maintenance exam

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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Ensure that the Short Message Service (SMS) server is not down.
B) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
C) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
D) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
E) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.

2. Which two statements below about infinite campaigns are true? (Choose two)

A) Infinite Campaign terminates automatically after processing all contacts.
B) Infinite Campaign is designated by Campaign Type 0.
C) Infinite Campaign terminates only when all agents log off from the campaign.
D) To terminate an Infinite Campaign, manual intervention is required.
E) Infinite Campaign does not terminate by itself after processing all contacts.

3. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
B) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
C) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
D) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].

4. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 28443
B) 8443
C) 443
D) 8080

5. Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

A) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running
B) The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running
C) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running
D) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running

Solutions: