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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration Tasks | 25-30% | - System management using SAT/CLI - Security administration - User and extension administration - Feature activation and management - Hunt groups and call center configuration |
| Topic 2: Troubleshooting and Maintenance | 15-20% | - Log analysis and debugging - System monitoring - Common issue resolution - Backup and recovery procedures |
| Topic 3: Avaya Aura Communication Manager Architecture | 15-20% | - Communication Manager messaging - System redundancy and failover - System components and architecture - Feature Server functionality |
| Topic 4: Integration and Advanced Features | 10-15% | - SIP integration basics - Unified Communications features - Migration considerations |
| Topic 5: Installation and Configuration | 20-25% | - Network settings and connectivity - Initial system configuration - Hardware requirements and installation - Licensing setup |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
Question #1
Which factor is crucial when taking a backup of Communication Manager data?
A. Ensuring the backup is scheduled during peak hours
B. Only backing up essential components
C. Choosing a backup location that is on the same network
D. Verifying the integrity and completeness of the backup
Question #2
Which of the following is a method to apply a Class of Service (COS) to an object in Communication Manager?
A. Automatically via intelligent algorithms
B. Configuring through the endpoint device
C. Assigning via the system management interface
D. By user selection at each login
Question #3
Why is the Meet-me Conference feature beneficial for large organizations?
A. It automatically records all discussions for compliance.
B. It provides a detailed analytics report post-conference.
C. It enhances the network security for sensitive meetings.
D. It allows participants to join meetings from any location.
Question #4
How does the Extend Call feature contribute to enhanced customer service?
A. By enabling call rerouting to the nearest agent geographically.
B. By providing customers with direct lines to specific agents.
C. By allowing agents to continue conversations without interruptions, even when changing devices.
D. By reducing the cost of calls made to customer service.
Question #5
What are the primary interfaces used for administering Communication Manager?
(Choose Two)
A. System Manager web interface
B. Command Line Interface (CLI)
C. Desktop client application
D. Avaya Aura Contact Center
Solutions:
| Question #1 Answer: D | Question #2 Answer: C | Question #3 Answer: D | Question #4 Answer: C | Question #5 Answer: A,B |
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