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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
1. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)
A) Simplified Web Self-Administration
B) Cloud Operations Manager
C) Web RTC High Availability
D) Media Manager
E) Avaya Call Reporting
2. Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)
A) Basic Edition
B) Essential Edition
C) Select Edition
D) Preferred Edition
E) Server Edition
3. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?
A) Analyze module
B) Desktop Trigger
C) Coach and Learn
D) Workforce Management
E) Live Monitor
4. Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?
A) Supervisor actions
B) Web communications
C) Report creation
D) Inbound email processing
E) Live monitoring
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: C,E | Question # 3 Answer: E | Question # 4 Answer: D |
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