Avaya 46150T : APSS Avaya Solutions for Midsized Customers Online Test

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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Analyze module
B) Coach and Learn
C) Quality Management
D) Contact Recording
E) Live Monitor

2. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Secure
B) Simple
C) Resilient
D) Modular
E) Scalable

3. What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?

A) Avaya IX TM Workplace
B) Avaya Personal Edition
C) Avaya IX TM Spaces
D) Avaya Equinox TM
E) Avaya IX TM Meetings

4. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Desktop Trigger
B) Quality Management Edition
C) Recorder Edition
D) Workforce Management
E) Standard Edition

Solutions: