Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It is the final Invoice that serves as the formal contract acknowledgement.
B) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
C) It proposes, communicates, and agrees upon the detailed solution.
D) It documents the details, and quantifies the cost.

2. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

3. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Breeze® Platform
B) Avaya IX™ Workspaces
C) Avaya Control Manager
D) Avaya IX™ Workforce Engagement

4. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Web Chat Snap-In
B) Presence Snap-In
C) Context Store Snap-In
D) Co-Browsing Snap-In

5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 4
B) 2
C) 1
D) 3

Solutions: