Avaya 33160X : Avaya Workforce Engagement Support Certified Exam

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Avaya Workforce Engagement Support Certified Sample Questions:

1. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created the user name and password .
B) You have not created the profile as a manager
C) You have not created a valid profile
D) You have not created the profile as a supervisor

2. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Replay
B) Quality Monitor
C) Record
D) Store/Archive

3. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A) Pause monitoring command
B) Start monitoring command
C) Start Annotation command
D) Cancel monitoring command

4. Which two are examples of server role? (Choose two)

A) Enterprise Manager
B) Recorder Integration Service
C) Avaya Contact Recorder
D) Framework Integration Service

5. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) It allows a dual recording solution
B) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
C) Each recording target requires a dedicated softphone
D) There is not dedicated softphone allocated for recording
E) Only two observers can be present on the same call
F) In this scenario, which three statements about Multiple Registration are true? (Choose three)

Solutions: